TERMS

CONFIDENTIALITY

Ianos Watches treats all information provided by you through the Ianos Watches website with complete confidentiality and uses such information only for the specific purposes indicated by you, namely subscription to the newsletter and the creation of a customer profile for the purchase of products. You have, at any time, the right to access, modify and delete any information you wish about yourself. If you wish to do any of the above, please email us at info@ianoswatches.com with your request.

INTELLECTUAL PROPERTY

The Ianos Watches website and all information, texts, logos, videos, images and renders are the property of, or are lawfully used by, Ianos Watches. Some aspects of the website, including logo and watch designs are protected by international copyright and trademark and their use without Ianos Watches’ consent is strictly prohibited.

WARRANTY

All Ianos watches carry a 2-year international warranty against any manufacturing defects, commencing from the date indicated on the warranty card. The warranty includes the movement, case, dial, hands and crown. The warranty excludes the strap, glass and any issues that occur due to mishandling and/or damaging the watch or any of its components. Furthermore, any work carried out by a non-authorized third party will void the warranty.

The warranty is only valid if the owner of the watch can present the completed warranty card in their possession along with the matching serial number on the watch.

The warranty can be transferred once to a secondary owner of the watch. The original owner must contact us at info@ianoswatches.com regarding the transfer of the watch and advise us of the new owner’s details. Upon receiving such advice, the outstanding portion of the original 2 year warranty shall run for the new owner.

RETURNS

If you are not satisfied with your purchase, please contact us at info@ianoswatches.com for instructions to return. Ianos Watches accepts Returns for products only in new, unused, undamaged and unaltered condition, complete in original packaging within 14 days of the customer’s receipt of goods. A return fee of 10% per order will be charged for all refunds.

Product returns are the responsibility of the customer, including custom fees and taxes. Returned goods must be packaged carefully to avoid damage during transit. Watches that are found damaged, incomplete or dirty upon arrival will not be accepted and will not be refunded. Include in your package a signed letter with your full name and order number stating the reason for your return and the original receipt.

Full refunds (including original shipping fees) will be processed for items that are returned to Ianos Watches due to manufacturing defects only.

PRICES

Prices are expressed in Swiss Francs (CHF). We accept payments for international orders via Credit Card and PayPal.  The price indicated on our website upon the checkout of the products includes the price of the products, handling, packaging and transportation costs. Ianos Watches reserves the right to change prices at any time. However, the price in the catalogue on the day of the order will be the only one applicable to the buyer.

TAXES AND DUTIES

The customs office (or other authorities) in the sending and/or destination country may apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. You are solely responsible for the payment of these duties, fees, taxes and charges.

DELIVERY

All Ianos Watches are shipped from Switzerland by registered and insured Swiss Post within 3 working days after your order has been accepted and payment received. Delivery times may vary based upon time required for customs clearance. The delivery times are not applicable to the pre-order of watches when it is clearly marked as such on the site. In the case of the pre-order, the deliveries will take place by the last working day of the month advised as the delivery month of the pre-ordered watch.